Connect to ServiceNow

Kindo supports integration with ServiceNow using OAuth 2.0 Client Credentials (CC) for secure authentication.

Important

This integration is only supported for ServiceNow instances on the Washington DC release or newer. Older versions of ServiceNow do not support the Client Credentials grant type for inbound OAuth, so this method will not work there. If your instance is on an older release, please contact Kindo support and we will work with you to provide an alternative authentication solution.

Prerequisites

You must have the System Administrator role. For certain steps, you will need to elevate your privileges to security_admin.

Step 1: Enable OAuth Client Credentials Grant Type

1. Log in to ServiceNow with your System Administrator account.

2. Elevate your role to security_admin.

3. Navigate to System Properties (https://<instance_id>.service-now.com/sys_properties_list.do).

4. Add a new property with the following values:

   Field	Value
   Name	glide.oauth.inbound.client.credential.grant_type.enabled
   Description	(Optional) Enable OAuth client-credentials grant type
   Type	true | false
   Value	true

5. Save the property.

Step 2: Register the OAuth Application

1. Go to Application Registry in ServiceNow.

2. Create a new OAuth application with the following settings:

   Field	Value
   Application	Global
   OAuth Application User	The Service Account user that Kindo will use for authentication
   Client ID	Auto-filled
   Client Secret	Auto-generated on save
   Scope Restriction	Broadly Scoped

3. Save the OAuth application configuration.

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Once these steps are complete, your ServiceNow instance will be ready for integration with Kindo using OAuth 2.0 Client Credentials.

Next Steps

1. In Kindo, navigate to Settings > Integrations and select ServiceNow.
2. Enter the Client ID and Client Secret from Step 2.
3. Provide your ServiceNow instance URL (e.g., https://<instance_id>.service-now.com).
4. Click Connect to complete the integration.

If you need further assistance, please refer to ServiceNow’s documentation or contact your Kindo support representative.