Customer Training Session

Session Metadata

Field	Value
Format	Virtual (~2.5 hours)
Audience	Cybersecurity engineers
Session Type	Pilot cohort (scaling to additional batches)

Session Objective

Each participant builds a Kindo workflow agent independently by session end, including at least one workflow that uses live integrations through agentic tool calling.

Tip

Design principle: get participants into the product within the first 10 minutes. Lead with hands-on experience, then explain what they just experienced.

Training Agenda

Block 1 - Platform Orientation (45 min)

Time	Topic	Content
0:00-0:10	Welcome and Context	Facilitator introduction. Why Kindo, what the customer is building toward, and session objectives.
0:10-0:20	AI Chat First Steps	Live demo: everyone opens Kindo, asks a question in AI Chat. Show model selection and file upload.
0:20-0:35	Platform Overview and Agent Types	What Kindo is, deployment models, chatbots vs workflow vs trigger agents, LLM steps, action steps, API action steps.
0:35-0:45	Integrations Overview	How integrations work. Relevant stack: CrowdStrike, Jira, ServiceNow, Splunk.

Key takeaway: participants have used the product, understand the three major agent types, and know how integrations fit into workflows.

Transition (5 min)

Time	Activity	Details
0:45-0:50	Setup and Questions	Open Kindo, confirm access, address any platform questions before exercises begin.

Block 2 - Hands-On Workshop (65 min)

Time	Activity	Focus
0:50-1:15	Exercise A - Firewall Rule Optimizer (25 min)	Prompt engineering, Knowledge Stores, and multi-step workflows
1:15-1:20	Break (5 min)
1:20-1:55	Exercise B - Universal Security Triage Agent (35 min)	Integrations and agentic tool calling

Key takeaway: participants build two agents end to end — from structured prompting and knowledge stores to integration-powered autonomous triage.

Block 3 - Apply and Extend (25 min)

Time	Activity	Details
1:55-2:00	Briefing	Pick your own use case, extend a workshop agent, or fork a prebuilt template.
2:00-2:15	Independent build time	Participants build agents for their own workflows.
2:15-2:20	Show and tell (optional)	2-3 volunteers share what they built.

Block 4 - Wrap-Up and Next Steps (15 min)

Time	Activity	Details
2:20-2:25	Key concepts recap	Agent types, steps, knowledge stores, prompt engineering, integrations
2:25-2:30	Ongoing resources	Documentation site, learning center, reference materials
2:30-2:33	Scaling plan and action item	Build one agent for your actual work by Friday
2:33-2:35	Q&A and feedback	Open questions and feedback form

Note

Block 2 is the highest-value section. If timing slips earlier in the session, preserve full exercise time.

Pre-Session Checklist

Pre-Session Checklist Account access, browser setup, and preparation steps to complete before the session.

Exercises

Exercise A: Firewall Rule Optimizer Iterative prompt engineering and knowledge-store driven rule cleanup analysis.

Exercise B: Universal Security Triage Agent Single-step runbook with autonomous tool use across five security integrations.

Reference Materials

Prompt Engineering Quick Reference Role design, output structuring, constraints, confidence levels, and knowledge-store tips.

Agent Construction Best Practices How to scope steps, choose step types, and iterate toward production-ready agents.