Service and incident

Beta

The tool catalog is in beta and is a point-in-time snapshot of the integration inventory, so an entry can differ from what your organization sees in product.

Ticketing, on-call, and service-desk platforms an agent can triage and update. 6 integrations, 214 tools.

Tool names below are the fully qualified names an agent sees once the integration is connected. Where an integration offers more than one connection, the names shown use the primary connection’s prefix; connecting through another variant prefixes its tools with that variant’s own integration ID instead. See Tool Catalog for how tools are granted and named.

FireHydrant

12 tools. Connect with API key.

Tool	Description	Arguments
firehydrant_create_incident	Create a new FireHydrant incident with name, severity, teams, alerts, and tags	required name optional alert_ids, customer_impact_summary, description, incident_type_id, priority, restricted, runbook_ids, severity, summary, tag_list, team_ids
firehydrant_get_alert	Get a single FireHydrant alert by ID	required alert_id
firehydrant_get_incident	Get a single FireHydrant incident by ID	required incident_id
firehydrant_get_service	Get a single FireHydrant service by UUID or slug	required service_id
firehydrant_list_alerts	List FireHydrant alerts with filters for services, teams, environments, and status	optional environments, page, per_page, query, services, statuses, teams
firehydrant_list_environments	List FireHydrant environments with search filters	optional name, page, per_page, query
firehydrant_list_incidents	List FireHydrant incidents with filters for services, teams, environments, severity, and status	optional assigned_teams, environments, page, per_page, query, services, severities, status, teams
firehydrant_list_retrospectives_for_incident	List retrospectives attached to a FireHydrant incident	required incident_id optional page, per_page
firehydrant_list_services	List FireHydrant services with label, owner, tier, team, and functionality filters	optional available_downstream_dependencies_for_id, available_upstream_dependencies_for_id, functionalities, impacted, include, labels, lite, name, owner, page, per_page, query, responding_teams, tiers
firehydrant_list_teams	List FireHydrant teams with search, service, and role filters	optional default_incident_role, lite, name, page, per_page, query, services
firehydrant_update_incident	Update a FireHydrant incident’s name, summary, severity, priority, or tags	required incident_id optional customer_impact_summary, description, incident_type_id, name, priority, severity, summary, tag_list
firehydrant_update_retrospective_field	Update the value of a field on a FireHydrant incident retrospective	required incident_id, retrospective_id, field_id, value optional dynamic_input_field_id

Freshdesk

59 tools. Connect with Basic auth.

Tool	Description	Arguments
freshdesk_create_agent	Create a Freshdesk agent using a top-level agent payload.	required email optional additional_fields, contact, group_ids, occasional, role_ids, skill_ids, ticket_scope
freshdesk_create_canned_response	Create a Freshdesk canned response. Required fields: title, content_html, folder_id. Optional: visibility (1=all agents, 2=specific groups).	required title, content_html, folder_id optional visibility
freshdesk_create_canned_response_folder	Create a Freshdesk canned response folder.	required name
freshdesk_create_contact_field	Create a Freshdesk contact field using a top-level field payload.	required label_for_customers, contact_field_type optional choices, customers_can_edit, displayed_for_customers, editable_in_signup, label, position, required_for_agents, required_for_customers
freshdesk_create_group	Create a Freshdesk group using a top-level group payload.	required name optional agent_ids, auto_ticket_assign, description, escalate_to, unassigned_for
freshdesk_create_solution_article	Create a Freshdesk solution article within a folder using a top-level article payload.	required folder_id, article_title, description optional article_type, seo_data, status, tags
freshdesk_create_solution_category	Create a Freshdesk solution category using a top-level category payload.	required name optional description
freshdesk_create_solution_category_folder	Create a Freshdesk solution folder within a category using a top-level folder payload.	required category_id, name optional description, visibility
freshdesk_create_ticket	Create a Freshdesk ticket with requester information, priority, source, status, and optional custom fields.	optional additional_fields, custom_fields, description, email, phone, priority, requester_id, source, status, subject
freshdesk_create_ticket_field	Create a Freshdesk ticket field using a top-level field payload.	required label_for_customers, ticket_field_type optional choices, customers_can_edit, displayed_to_customers, label, position, required_for_agents, required_for_closure, required_for_customers
freshdesk_create_ticket_note	Create an internal note on a Freshdesk ticket using an HTML body.	required ticket_id, body
freshdesk_create_ticket_reply	Create a public reply on a Freshdesk ticket using an HTML body.	required ticket_id, body
freshdesk_delete_ticket	Delete a Freshdesk ticket by ID.	required ticket_id
freshdesk_delete_ticket_summary	Delete the summary associated with a Freshdesk ticket.	required ticket_id
freshdesk_find_company_by_name	Find the best Freshdesk company match for a given company name.	required name
freshdesk_get_agents	List Freshdesk agents with page-based pagination.	optional page, per_page
freshdesk_get_contact	Get a single Freshdesk contact by ID.	required contact_id
freshdesk_get_field_properties	Return the Freshdesk ticket field definition for a specific field name.	required field_name
freshdesk_get_ticket	Get a single Freshdesk ticket by ID.	required ticket_id
freshdesk_get_ticket_conversation	List conversations for a Freshdesk ticket.	required ticket_id
freshdesk_get_ticket_fields	List Freshdesk ticket fields, including built-in and custom fields.	—
freshdesk_get_tickets	List Freshdesk tickets with page-based pagination.	optional page, per_page
freshdesk_list_canned_response_folders	List Freshdesk canned response folders.	—
freshdesk_list_canned_responses	List Freshdesk canned responses in a folder.	required folder_id
freshdesk_list_companies	List Freshdesk companies with page-based pagination.	optional page, per_page
freshdesk_list_company_fields	List Freshdesk company field definitions.	—
freshdesk_list_contact_fields	List Freshdesk contact field definitions.	—
freshdesk_list_contacts	List Freshdesk contacts with page-based pagination.	optional page, per_page
freshdesk_list_groups	List Freshdesk groups with page-based pagination.	optional page, per_page
freshdesk_list_solution_articles	List Freshdesk solution articles within a folder.	required folder_id
freshdesk_list_solution_categories	List Freshdesk solution categories.	—
freshdesk_list_solution_folders	List Freshdesk solution folders within a category.	required category_id
freshdesk_search_agents	Search Freshdesk agents by autocomplete term.	required query
freshdesk_search_companies	Search Freshdesk companies by company name.	required query
freshdesk_search_contacts	Search Freshdesk contacts by autocomplete term.	required query
freshdesk_search_tickets	Search Freshdesk tickets using filter query syntax. Valid search fields: priority, status, type, tag, due_by, fr_due_by, created_at, updated_at, group_id, requester_id, company_id, agent_id.	required query
freshdesk_update_agent	Update a Freshdesk agent using a top-level agent payload.	required agent_id optional additional_fields, contact, group_ids, occasional, role_ids, skill_ids, ticket_scope
freshdesk_update_canned_response	Update a Freshdesk canned response. Supported fields: title, content_html, folder_id, visibility.	required canned_response_id optional content_html, folder_id, title, visibility
freshdesk_update_canned_response_folder	Update the name of a Freshdesk canned response folder.	required folder_id, name
freshdesk_update_contact	Update top-level Freshdesk contact fields for a specific contact.	required contact_id optional additional_fields, address, company_id, custom_fields, description, email, job_title, language, mobile, name, phone, tags, time_zone, unique_external_id
freshdesk_update_contact_field	Update a Freshdesk contact field using a top-level field payload.	required contact_field_id optional choices, customers_can_edit, displayed_for_customers, editable_in_signup, label, label_for_customers, position, required_for_agents, required_for_customers
freshdesk_update_group	Update top-level Freshdesk group fields for a specific group.	required group_id optional agent_ids, auto_ticket_assign, description, escalate_to, name, unassigned_for
freshdesk_update_solution_article	Update a Freshdesk solution article using a top-level article payload.	required article_id optional article_title, article_type, description, seo_data, status, tags
freshdesk_update_solution_category	Update a Freshdesk solution category using a top-level category payload.	required category_id optional description, name
freshdesk_update_solution_category_folder	Update a Freshdesk solution folder using a top-level folder payload.	required folder_id optional description, name, visibility
freshdesk_update_ticket	Update top-level Freshdesk ticket fields for a specific ticket ID.	required ticket_id optional additional_fields, custom_fields, description, due_by, email, group_id, priority, requester_id, responder_id, source, status, subject, tags, ticket_type
freshdesk_update_ticket_conversation	Update an existing Freshdesk ticket conversation body.	required conversation_id, body
freshdesk_update_ticket_field	Update a Freshdesk ticket field using a top-level field payload.	required ticket_field_id optional choices, customers_can_edit, displayed_to_customers, label, label_for_customers, position, required_for_agents, required_for_closure, required_for_customers
freshdesk_update_ticket_summary	Update the Freshdesk ticket summary body.	required ticket_id, body
freshdesk_view_agent	Get a single Freshdesk agent by ID.	required agent_id
freshdesk_view_canned_response	Get a single Freshdesk canned response by ID.	required canned_response_id
freshdesk_view_company	Get a single Freshdesk company by ID.	required company_id
freshdesk_view_contact_field	Get a single Freshdesk contact field definition by ID.	required contact_field_id
freshdesk_view_group	Get a single Freshdesk group by ID.	required group_id
freshdesk_view_solution_article	Get a single Freshdesk solution article by ID.	required article_id
freshdesk_view_solution_category	Get a single Freshdesk solution category by ID.	required category_id
freshdesk_view_solution_category_folder	Get a single Freshdesk solution folder by ID.	required folder_id
freshdesk_view_ticket_field	Get a single Freshdesk ticket field definition by ID.	required ticket_field_id
freshdesk_view_ticket_summary	Get the AI summary associated with a Freshdesk ticket.	required ticket_id

Freshservice

32 tools. Connect with Basic auth.

Tool	Description	Arguments
freshservice_add_ticket_note	Add a private or public note to a Freshservice ticket. Notes are internal communications visible to agents (private) or also to requesters (public).	required ticket_id, body optional private
freshservice_add_ticket_reply	Send a reply to the requester on a Freshservice ticket. The reply is sent as an email to the ticket requester.	required ticket_id, body
freshservice_attach_file_to_ticket	Attach a file to a Freshservice ticket by creating a note (private by default, or public when private is false) with the file included. Pass source_url: a short-lived signed download URL minted by the mint_upload_url tool.	required ticket_id, file_name, source_url optional content_type, note_body, private
freshservice_create_change	Create a new Freshservice change request. Change requests are used to plan and track modifications to IT infrastructure and services.	required subject, description, requester_id, priority, status, change_type optional category, department_id, group_id, impact, planned_end_date, planned_start_date, risk
freshservice_create_problem	Create a new Freshservice problem record. Problems track the root cause of one or more incidents.	required subject, description, requester_id, priority, status optional category, department_id, group_id, impact, known_error
freshservice_create_ticket	Create a new Freshservice ticket (incident or service request). Requires subject, description, priority, and status. Either email or requester_id must be provided.	required subject, description, priority, status optional category, department_id, email, group_id, requester_id, responder_id, source, sub_category, tags, ticket_type
freshservice_create_ticket_task	Create a new task within a Freshservice ticket. Tasks represent actionable sub-items of work.	required ticket_id, title optional description, due_date, group_id, notify_before, responder_id, status
freshservice_get_agent	Get a single Freshservice agent’s details by ID.	required agent_id
freshservice_get_asset	Get a single IT asset from the Freshservice CMDB by its display ID.	required asset_id
freshservice_get_change	Get a single Freshservice change request by ID with full details.	required change_id
freshservice_get_problem	Get a single Freshservice problem record by ID with full details.	required problem_id
freshservice_get_requester	Get a single Freshservice requester’s details by ID.	required requester_id
freshservice_get_service_catalog_item	Get details of a specific Freshservice service catalog item, including its field definitions and configuration. Uses the display_id (small integer shown in the catalog list), not the internal ID.	required display_id
freshservice_get_solution_article	Get the full content of a Freshservice knowledge base article by ID.	required article_id
freshservice_get_ticket	Get a single Freshservice ticket by ID. Optionally include related data like conversations, requester, stats, problem, assets, or tags.	required ticket_id optional include
freshservice_list_agents	List Freshservice helpdesk agents with optional filtering by email, active status, or state.	optional active, email, page, per_page, state
freshservice_list_assets	List IT assets in the Freshservice CMDB with pagination.	optional page, per_page
freshservice_list_changes	List Freshservice change requests with optional filtering and pagination. Change requests track planned modifications to IT infrastructure.	optional filter_query, order_by, order_type, page, per_page, updated_since
freshservice_list_departments	List Freshservice departments. Departments represent organizational units.	optional page, per_page
freshservice_list_groups	List Freshservice agent groups. Groups organize agents by team or function.	optional page, per_page
freshservice_list_problems	List Freshservice problem records with optional filtering and pagination. Problems represent recurring or underlying issues causing incidents.	optional order_by, order_type, page, per_page, updated_since
freshservice_list_requested_items	List requested items for a Freshservice service request ticket. Returns the service catalog form fields and values submitted by the requester. Returns 404 for non-existent or otherwise inaccessible tickets.	required ticket_id optional page, per_page
freshservice_list_requesters	List Freshservice requesters (end users who submit tickets) with optional email filtering.	optional email, page, per_page
freshservice_list_service_catalog_items	List available service catalog items (forms/services) configured in the Freshservice instance.	optional page, per_page
freshservice_list_solution_articles	List Freshservice knowledge base articles within a specific folder. A folder_id is required; folders exist within solution categories.	required folder_id optional page, per_page
freshservice_list_solution_categories	List Freshservice knowledge base solution categories. Categories organize articles into a hierarchy.	optional page, per_page
freshservice_list_ticket_tasks	List all tasks associated with a Freshservice ticket. Tasks are sub-items of work within a ticket.	required ticket_id optional page, per_page
freshservice_list_tickets	List Freshservice tickets with optional filtering by predefined filter, requester, ticket type, update timestamp, sort order, and pagination.	optional email, filter_query, order_by, order_type, page, per_page, requester_id, ticket_type, updated_since
freshservice_search_assets	Search IT assets in the Freshservice CMDB using Freshservice filter syntax. Pass the inner query only; the integration adds the required outer double quotes for the API.	required query optional page, per_page
freshservice_update_change	Update an existing Freshservice change request’s properties such as status, priority, or type.	required change_id optional category, change_type, department_id, description, group_id, impact, priority, risk, status, subject
freshservice_update_problem	Update an existing Freshservice problem record’s properties such as status, priority, or known error flag.	required problem_id optional category, department_id, description, group_id, impact, known_error, priority, status, subject
freshservice_update_ticket	Update an existing Freshservice ticket’s properties such as status, priority, assignee, or description.	required ticket_id optional category, department_id, description, group_id, priority, responder_id, status, sub_category, subject, tags, ticket_type

PagerDuty

57 tools. Connect with OAuth 2.0.

Tool	Description	Arguments
pagerduty_acknowledge_incident	Acknowledge an incident in PagerDuty	required id, from
pagerduty_create_incident	Create a new incident in PagerDuty	required from, title, service_id optional body_details, conference_bridge_number, conference_bridge_url, escalation_policy_id, incident_key, priority_id, urgency
pagerduty_create_incident_note	Add a note to an incident in PagerDuty	required id, from, content
pagerduty_create_schedule_override	Create an override on an on-call schedule	required id, user_id, start, end optional time_zone
pagerduty_create_status_page_post	Create a new post on a status page with an initial update	required id, from, title, post_type, message, status_id, severity_id optional ends_at, impacted_services, notify_subscribers, starts_at
pagerduty_create_status_page_post_update	Add an update to a status page post	required id, post_id, from, message, status_id, severity_id optional impacted_services, notify_subscribers, update_frequency_ms
pagerduty_get_alert_grouping_setting	Get details of a specific alert grouping setting	required service_id, id
pagerduty_get_change_event	Get details of a specific change event by ID	required id optional include
pagerduty_get_escalation_policy	Get details of a specific escalation policy by ID	required id optional include
pagerduty_get_event_orchestration	Get details of a specific event orchestration by ID	required id optional include
pagerduty_get_event_orchestration_global	Get global configuration for an event orchestration	required id
pagerduty_get_event_orchestration_router	Get router configuration for an event orchestration	required id
pagerduty_get_event_orchestration_service	Get service configuration for an event orchestration	required id, service_id
pagerduty_get_incident	Get details of a specific incident by ID	required id
pagerduty_get_incident_workflow	Get details of a specific incident workflow by ID	required id optional include
pagerduty_get_my_data	Get the current authenticated user profile, including their email address, name, ID, and role	—
pagerduty_get_outlier_incident	Get outlier incident information for a specific incident	required id
pagerduty_get_past_incidents	Get past incidents related to a specific incident	required id
pagerduty_get_related_incidents	Get incidents related to a specific incident	required id
pagerduty_get_schedule	Get details of a specific schedule by ID	required id optional since, time_zone, until
pagerduty_get_service	Get details of a specific service by ID. Use include=[“integrations”] to get integrations with their integration_key (routing key) for the Events API.	required id optional include
pagerduty_get_status_page_post	Get details of a specific status page post	required id, post_id optional include
pagerduty_get_team	Get details of a specific team by ID	required id optional include
pagerduty_get_user	Get details of a specific user by ID	required id
pagerduty_list_alert_grouping_settings	List alert grouping settings for a service	required service_id optional limit, offset, total
pagerduty_list_change_events	List recent change events (deployments, releases, config changes) tracked in PagerDuty	optional filter, include, limit, offset, since, total, until
pagerduty_list_escalation_policies	List escalation policies from PagerDuty with optional filtering	optional include, limit, offset, query, sort_by, team_ids, total
pagerduty_list_event_orchestrations	List event orchestrations from PagerDuty	optional include, limit, offset, query, sort_by, total
pagerduty_list_incident_alerts	List all alerts for a specific incident, including their IDs, statuses, and details	required id optional include, limit, offset, sort_by, statuses, total
pagerduty_list_incident_change_events	List change events for a specific incident	required id optional limit, offset, total
pagerduty_list_incident_notes	List notes for a specific incident	required id
pagerduty_list_incident_workflows	List all incident workflows configured in PagerDuty, including their IDs, names, and trigger conditions	optional include, limit, offset, query, total
pagerduty_list_incidents	List incidents from PagerDuty with optional filtering and pagination	optional date_range, incident_key, include, limit, offset, service_ids, sort_by, statuses, team_ids, total, urgencies, user_ids
pagerduty_list_on_calls	List who is currently on-call, including the user, escalation policy, and escalation level for each assignment	optional earliest, escalation_policy_ids, include, limit, offset, schedule_ids, since, total, until, user_ids
pagerduty_list_priorities	List all priority levels configured in the PagerDuty account (e.g. P1, P2, P3), including their IDs and names	optional limit, offset, total
pagerduty_list_schedule_users	List users on a schedule	required id optional since, until
pagerduty_list_schedules	List schedules from PagerDuty with optional filtering	optional include, limit, offset, query, team_ids, total
pagerduty_list_service_change_events	List change events for a specific service	required id optional limit, offset, since, total, until
pagerduty_list_services	List services from PagerDuty with optional filtering	optional include, limit, offset, sort_by, team_ids, time_zone, total
pagerduty_list_status_page_impacts	List available impact levels for a status page	required id
pagerduty_list_status_page_post_updates	List updates for a status page post	required id, post_id optional limit, offset, total
pagerduty_list_status_page_posts	List all posts for a specific status page, including their IDs, titles, and statuses	required id optional limit, offset, total
pagerduty_list_status_page_severities	List available severity levels for a status page	required id
pagerduty_list_status_page_statuses	List available status values for a status page	required id
pagerduty_list_status_pages	List status pages from PagerDuty	optional include, limit, offset, query, total
pagerduty_list_team_members	List members of a team	required id optional include, limit, offset, total
pagerduty_list_teams	List teams from PagerDuty with optional filtering	optional include, limit, offset, query, total
pagerduty_list_users	List users from PagerDuty with optional filtering	optional include, limit, offset, query, team_ids, total
pagerduty_merge_incidents	Merge one or more incidents into a target incident	required id, from, source_incident_ids
pagerduty_reassign_incident	Reassign an incident to different users	required id, from, assignee_ids optional escalation_level
pagerduty_resolve_alert	Resolve an alert within an incident	required incident_id, id, from
pagerduty_resolve_incident	Resolve an incident in PagerDuty	required id, from optional resolution
pagerduty_run_incident_workflow	Run an incident workflow on a specific incident	required id, incident_id
pagerduty_send_event	Send an event to PagerDuty via the Events API v2.	required routing_key, event_action optional client, client_url, component, custom_details, dedup_key, event_class, group, severity, source, summary
pagerduty_snooze_incident	Snooze an incident in PagerDuty for a specified duration	required id, from, duration
pagerduty_update_incident	Update an existing incident in PagerDuty (status, urgency, priority, etc.)	required id, from optional conference_bridge_number, conference_bridge_url, escalation_policy_id, priority_id, resolution, status, title, urgency
pagerduty_update_incident_priority	Update the priority of an incident	required id, from, priority_id

ServiceNow

42 tools. Connect with OAuth 2.0 client credentials.

Tool	Description	Arguments
servicenow-oauth-2-cc_add_attachment	Upload a file as a native attachment on a ServiceNow record (e.g. an incident) by reference. The file appears in the record’s Attachments — not in a comment or work note.	required table_name, table_sys_id, file_name, source_url optional mime_type
servicenow-oauth-2-cc_add_comment	Add a comment or work note to any ServiceNow record	required table, sys_id, comment optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, work_notes
servicenow-oauth-2-cc_add_group_members	Add one or more members to a ServiceNow group	required group_id, members
servicenow-oauth-2-cc_assign_roles_to_user	Assign one or more roles to a ServiceNow user	required user_id, roles
servicenow-oauth-2-cc_create_article	Create a new knowledge article in ServiceNow	required title, text, short_description, knowledge_base, category optional article_type, keywords, sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_create_category	Create a new category in a ServiceNow knowledge base	required title, knowledge_base optional active, description, parent_category, parent_table, sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_create_group	Create a new group in ServiceNow with optional member assignments	required name optional active, description, email, group_type, manager, members, parent, sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_create_knowledge_base	Create a new knowledge base in ServiceNow	required title optional description, managers, owner, publish_workflow, retire_workflow, sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_create_record	Create a new record in any ServiceNow table. The data argument is a JSON object whose keys are ServiceNow column names for the target table (e.g. for incident: {"short_description": "...", "priority": "3", "caller_id": "<sys_id>"}).	required table, data optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_input_display_value, sysparm_suppress_auto_sys_field, sysparm_view
servicenow-oauth-2-cc_create_user	Create a new user in ServiceNow with optional role assignments	required user_name, first_name, last_name, email optional active, department, location, manager, mobile_phone, password, phone, roles, sysparm_display_value, sysparm_fields, title
servicenow-oauth-2-cc_delete_group	Delete a group from ServiceNow	required sys_id
servicenow-oauth-2-cc_delete_record	Delete a record from any ServiceNow table	required table, sys_id
servicenow-oauth-2-cc_delete_user	Delete a user from ServiceNow	required sys_id
servicenow-oauth-2-cc_download_attachment_to_kindo_library	Download a ServiceNow attachment’s binary content into the Kindo file library so the LLM can read it. Required for analyzing images, screenshots, or document attachments — list_attachments returns only metadata, not binary content.	required sys_id
servicenow-oauth-2-cc_get_group	Get a specific ServiceNow group by sys_id or name	optional name, sys_id, sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_get_knowledge_article	Get a specific knowledge article by its sys_id	required sys_id optional sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_get_record	Get a specific record from any ServiceNow table by sys_id	required table, sys_id optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_query_no_domain, sysparm_view
servicenow-oauth-2-cc_get_record_by_field	Get a ServiceNow record by looking up a specific field value (e.g., find an incident by its number)	required table, field, value optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_query_no_domain, sysparm_view
servicenow-oauth-2-cc_get_user	Get a specific ServiceNow user by sys_id or user_name	optional sys_id, sysparm_display_value, sysparm_fields, user_name
servicenow-oauth-2-cc_list_attachments	List attachments on a ServiceNow record. Filter by table_name and table_sys_id to scope to a single record (e.g. list all attachments on incident INC0105126).	optional sysparm_fields, sysparm_limit, sysparm_offset, sysparm_query, table_name, table_sys_id
servicenow-oauth-2-cc_list_audit_logs	Retrieve audit log entries for a specific ServiceNow record	required record_id, table_name optional fieldname, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query
servicenow-oauth-2-cc_list_categories	List categories from a ServiceNow knowledge base	optional active, knowledge_base, parent_category, query, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query
servicenow-oauth-2-cc_list_group_members	List all members of a specific ServiceNow group	required group_id optional active, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset
servicenow-oauth-2-cc_list_groups	List groups from ServiceNow with filtering by active status, type, and search query	optional active, group_type, query, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query
servicenow-oauth-2-cc_list_knowledge_articles	List knowledge articles from ServiceNow with filtering by category, knowledge base, workflow state, and text search	optional kb_category, kb_knowledge_base, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query, text_search, workflow_state
servicenow-oauth-2-cc_list_knowledge_bases	List knowledge bases from ServiceNow with optional filtering	optional active, query, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query
servicenow-oauth-2-cc_list_records	List records from any ServiceNow table with filtering and pagination	required table optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_limit, sysparm_no_count, sysparm_offset, sysparm_query, sysparm_query_category, sysparm_query_no_domain, sysparm_suppress_pagination_header, sysparm_view
servicenow-oauth-2-cc_list_reports	List available reports from ServiceNow with optional filtering	optional active, category, report_type, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_query
servicenow-oauth-2-cc_list_tasks	List tasks from ServiceNow with filtering by assignee, group, state, priority, and category	optional assigned_to, assignment_group, category, priority, state, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query
servicenow-oauth-2-cc_list_user_groups	List all groups that a specific user belongs to	required user_id optional active, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset
servicenow-oauth-2-cc_list_users	List users from ServiceNow with filtering by name, email, department, active status, role, and group	optional active, department, email, group, name_search, role, sysparm_display_value, sysparm_fields, sysparm_limit, sysparm_offset, sysparm_order_by, sysparm_query
servicenow-oauth-2-cc_publish_article	Publish a knowledge article in ServiceNow by updating its workflow state	required sys_id optional sysparm_display_value, sysparm_fields, workflow_state, workflow_version
servicenow-oauth-2-cc_remove_group_members	Remove one or more members from a ServiceNow group	required group_id, members
servicenow-oauth-2-cc_remove_roles_from_user	Remove one or more roles from a ServiceNow user	required user_id, roles
servicenow-oauth-2-cc_replace_record	Replace an existing record in any ServiceNow table (full replacement using PUT)	required table, sys_id, data optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_input_display_value, sysparm_query_no_domain, sysparm_suppress_auto_sys_field, sysparm_view
servicenow-oauth-2-cc_search_records	Search records in any ServiceNow table using an encoded query string	required table, sysparm_query optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_limit, sysparm_no_count, sysparm_offset, sysparm_query_category, sysparm_query_no_domain, sysparm_suppress_pagination_header, sysparm_view
servicenow-oauth-2-cc_trigger_workflow	Trigger a ServiceNow workflow via record creation/update or REST endpoint	required method optional record_data, record_id, table, trigger_data, trigger_url
servicenow-oauth-2-cc_update_article	Update an existing knowledge article in ServiceNow.	required sys_id optional category, find_text, keywords, replace_all_occurrences, replace_text, short_description, sysparm_display_value, sysparm_fields, target_field, text
servicenow-oauth-2-cc_update_group	Update an existing group in ServiceNow	required sys_id optional active, description, email, group_type, manager, name, parent, sysparm_display_value, sysparm_fields
servicenow-oauth-2-cc_update_record	Partially update a record in any ServiceNow table. The data argument is a JSON object of ServiceNow column names → new values, e.g. {"priority": "3", "state": "2"}. Pass data as a top-level object — never as a string.	required table, sys_id, data optional sysparm_display_value, sysparm_exclude_reference_link, sysparm_fields, sysparm_input_display_value, sysparm_query_no_domain, sysparm_suppress_auto_sys_field, sysparm_view
servicenow-oauth-2-cc_update_task	Update a task in ServiceNow (state, assignment, priority, description, work notes, etc.)	required sys_id optional assigned_to, assignment_group, comments, description, due_date, priority, short_description, state, sysparm_display_value, sysparm_fields, work_notes
servicenow-oauth-2-cc_update_user	Update an existing user in ServiceNow	required sys_id optional active, department, email, first_name, last_name, location, manager, mobile_phone, password, phone, roles, sysparm_display_value, sysparm_fields, title, user_name

Zendesk Support Suite

12 tools. Connect with Basic auth.

Tool	Description	Arguments
zendesk-mcp_add_ticket_comment	Add a public reply or internal note to a Zendesk ticket. Provide exactly one of body or html_body (use public=False for an internal note).	required ticket_id optional author_id, body, html_body, public, status
zendesk-mcp_create_ticket	Create a Zendesk ticket.	required subject optional additional_fields, assignee_id, comment_body, comment_html_body, comment_public, custom_fields, external_id, group_id, priority, requester_id, status, tags, ticket_type
zendesk-mcp_get_organization	Get a single Zendesk organization by ID, including domain_names, tags, and organization fields.	required organization_id
zendesk-mcp_get_ticket	Get a single Zendesk ticket by ID. Use ‘include’ to side-load related entities (e.g. ‘users,groups,organizations,comment_count’).	required ticket_id optional include
zendesk-mcp_get_user	Get a single Zendesk user by ID.	required user_id
zendesk-mcp_list_organizations	List Zendesk organizations with cursor pagination.	optional after, before, page_size
zendesk-mcp_list_ticket_comments	List comments on a Zendesk ticket (full conversation history). Set include_inline_images=True to embed inline image references in HTML bodies.	required ticket_id optional after, before, include_inline_images, page_size
zendesk-mcp_list_tickets	List Zendesk tickets with cursor pagination. Returns the raw Zendesk envelope containing ‘tickets’, ‘meta’ (cursors), and ‘links’.	optional after, before, page_size
zendesk-mcp_list_users	List Zendesk users with cursor pagination. Optionally filter by role (‘end-user’, ‘agent’, ‘admin’) OR organization ID — not both.	optional after, before, organization_id, page_size, role
zendesk-mcp_search_tickets	Search Zendesk tickets using the Zendesk search query language. The ‘type:ticket’ pin is added automatically when the query does not start with a ‘type:’ pin. The per-ticket ‘ticket_type:’ field is not treated as a type pin.	required query optional page, per_page, sort_by, sort_order
zendesk-mcp_search_users	Search Zendesk users by name, email, or external ID. The ‘query’ string can be a substring or full Zendesk search syntax.	required query optional page, per_page
zendesk-mcp_update_ticket	Update a Zendesk ticket. Modify subject, status, priority, type, assignee/group/requester, tags (replace, add, or remove), external ID, and custom/additional fields. At least one field must be provided.	required ticket_id optional additional_fields, additional_tags, assignee_id, custom_fields, external_id, group_id, priority, remove_tags, requester_id, status, subject, tags, ticket_type